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Top Notch Remodelers is committed to protecting online user privacy. In order to ensure your privacy, information Top Notch Remodelers collects through our website at www.topnotchremodelers.com, and through our SMS/text messaging program, is used only in the manner and for the purposes described in this Top Notch Remodelers Privacy Policy.
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information pursuant to the terms of this Privacy Policy.
Top Notch Remodelers collects the email address of Users that email a question or comment to Top Notch Remodelers or submit a customer review.
Top Notch Remodelers collects the billing and shipping addresses, including relevant e-mail, phone, and credit card numbers and expiration dates of Users who purchase a product from Top Notch Remodelers through the Site. This includes Users who register to become Top Notch Remodelers members or enter any Top Notch Remodelers contests or other promotional features available on the Site.
If you communicate with us by text message (SMS), we collect your mobile phone number, the content of your messages, your opt-in and opt-out status, and any other information you choose to provide to us via SMS.
Through the use of cookies and other tracking technologies, Top Notch Remodelers may collect and store information relating to Users' browsing patterns and technical attributes of their devices, including the User's browser version, site referral information, IP address, operating system, and device characteristics.
We may also use device fingerprinting technologies that help us recognize devices even when cookies are disabled, allowing us to enhance security, detect fraud, improve personalization, and analyze usage behavior across sessions.
The Site uses a feature of Internet Web browsers called a cookie, which is a file that a User's Web browser places on a User's computer's hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User's shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out.
In addition to cookies, we may use other tracking technologies such as pixel tags, local storage, and device fingerprinting. These tools help us identify repeat visits, understand how Users interact with the Site, remember preferences, reduce fraud, and improve your experience.
You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality Top Notch Remodelers can provide you when you visit the Site, especially when purchasing an item on the Site.
Please note that some fingerprinting or tracking methods may continue to operate even if cookies are disabled.
Top Notch Remodelers uses the Information collected from its Users to:
● Respond to Users' questions or comments
● Administer a User's contest entry or entry in other promotional feature
● Fulfill a User's purchase request and notify Users of their order status
● Provide Users with important functionality changes to the Site, new Top Notch Remodelers services, and special offers we think you will find valuable
● Detect and prevent fraud and unauthorized activity
● Improve site personalization, functionality, and security
● Conduct analytics to better understand user preferences and improve our services
● Provide customer care, schedule and confirm appointments, respond to inquiries, and send service-related updates via SMS
When you interact with our SMS program, we collect your mobile phone number, the content of messages you send to us, your opt-in and opt-out status, and any information you voluntarily provide in your messages (such as scheduling preferences or project details).
Information collected through our SMS program is used solely to provide customer care, respond to your requests, schedule and confirm appointments, send service updates, and manage your messaging preferences. We do not use this information for unrelated marketing purposes.
Message frequency varies based on your interactions with us (for example, appointment scheduling and confirmations). Message and data rates may apply. Contact your wireless carrier for details about your plan.
Carriers are not liable for delayed or undelivered messages. Twilio and our carriers are not responsible for the content of the messages sent through our SMS program.
We do not sell or share your phone number or message content with third parties for marketing purposes. We share this information only with:
● Twilio, our SMS service provider, solely for the purpose of delivering and receiving text messages and supporting the technical operation of our messaging program
● Other service providers who assist us in delivering customer care, bound by contractual obligations limiting their use of the information to providing services on our behalf
● Parties as required by law, legal process, or to protect the rights, property, or safety of Top Notch Remodelers or others
No mobile opt-in data or phone numbers collected through our SMS program will be sold, rented, or shared with third parties for their own marketing or promotional purposes.
You may opt out of receiving SMS messages from us at any time by replying STOP to any message. You may also reply HELP for assistance. To access, update, or delete the information we hold about you, please contact us using the information in the "Contact Us" section below.
We may use fingerprinting and other advanced identification technologies to enhance the Site's security and user experience. These tools collect technical and behavioral identifiers such as browser type, device configurations, IP address, and interaction patterns to help us:
● Detect and prevent fraudulent activity
● Recognize returning users and remember their preferences
● Improve personalization of the Site experience
● Analyze Site usage trends and performance
We may share this information with service providers that assist us in these efforts. These partners are contractually obligated to use the data solely to provide services on our behalf.
Unless we have your consent or except as required or permitted by law, Top Notch Remodelers will not sell, share, trade or give away any Information that it collects or receives regarding its Users, including information collected through our SMS program.
Top Notch Remodelers may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of Top Notch Remodelers or others. Top Notch Remodelers may disclose Information to a third party in the event that a third party acquires Top Notch Remodelers or its assets. (See "Sale or Acquisition" section below.)
We may also disclose certain technical and behavioral information to third-party service providers for the purposes of fraud prevention, analytics, personalization, and improving Site performance. These providers are contractually restricted from using your information for any purpose other than providing services to Top Notch Remodelers.
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third-party website not controlled by Top Notch Remodelers. These hyperlinked third-party websites may collect and disclose Information different than this Site. Top Notch Remodelers is not responsible for the collection, use, or disclosure of information collected through these websites, and Top Notch Remodelers expressly disclaims any and all liability related to such collection, use, or disclosure.
The Top Notch Remodelers Site and SMS program are not directed towards children under 18 years of age, and Top Notch Remodelers does not knowingly collect any information from children under 18 years of age through the Site or our SMS program.
Top Notch Remodelers has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information and information collected through our SMS program. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users input before it is sent to us. Access to SMS data is restricted to authorized personnel and service providers who need it to operate our customer care program. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, Top Notch Remodelers makes no representations or warranties with regard to the sufficiency of these security measures. Top Notch Remodelers shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.
We retain phone numbers, message content, and opt-in/opt-out status only as long as necessary to provide our SMS customer care services, comply with legal obligations, or resolve disputes, after which the information is deleted or anonymized.
In the event that another company acquires Top Notch Remodelers or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.
Information that is submitted to this Site or our SMS program will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms, and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site or our SMS program, but if you have already provided us with Information, please contact us and let us know how you would like us to handle such information.
Residents of California and other U.S. states with consumer privacy laws may have the right to request information about the categories of personal information we collect, how we use it, and the third parties with whom we share it. You may also have the right to request deletion of your personal information or opt out of certain types of data sharing.
To exercise your privacy rights, or to opt out of data used for personalization or behavioral analytics, please contact us.
If you have questions or concerns about this Privacy Policy or our SMS program, please contact us at:
[Insert contact email] [Insert contact phone number] [Insert business mailing address]
Top Notch Remodelers reserves the right to amend this Privacy Policy periodically. Changes will be posted on this page at [policy URL], and we encourage you to review this Policy regularly.
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